2nd Line Support IoT

Are you a collaborative communicator with experience in IoT and someone motivated to learn and grow in this exciting field? Do you want to join one of Sweden’s leading telecom companies and make a real impact? Then keep reading—this might be the perfect opportunity for you.

My name is Cagla Aydin and I’m the manager of IoT Customer Support team. Right now, I am looking for an IoT Support Specialist to join my team.

As a Technical Support Specialist IoT, you will…

play a key role in delivering technical support for our IoT services, with a strong focus on daily operations. You’ll collaborate closely with internal and external teams and stakeholders to quickly resolve issues and keep our services performing at their best.

You’ll be part of a virtual team of five, collaborating across business units and support organizations to maintain and improve services like IoT Connectivity.

Your responsibilities will include:

Handling second-line support tickets, performing troubleshooting of RAN, signaling and services, using tools such as Osix and Kalix

Monitoring and responding to service deviations, ensuring timely resolution

Maintaining service levels and operational performance

Coordinating with internal stakeholders to keep services running smoothly

Participating in an on-call rotation to provide support outside regular working hours

Who we're looking for

We’re looking for someone who enjoys working in a dynamic environment and is motivated by delivering excellent service, while always striving to learn more. You’re organized, proactive, and a natural problem-solver with a strong customer focus.

Ideally, you bring:

3–5 years of experience in telecom operations, service management, or technical support

Solid understanding of mobile technologies: 2G, 3G, LTE, NB-IoT

Good understanding of mobile core networks and signaling

Experience solving problems in a service environment

Experience using tools such as Osix, Kalix, Eniq and mBoss is a positive

Clear communication skills and ability to build positive relationships

Fluency in English; proficiency in at least one Nordic language is a plus

We are more than a workplace

Join our inclusive team and collaborate with over 18,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong.

Ready to make better happen?

We re looking forward to your application by 2025-09-30. Please apply through our recruitment system to keep your data safe, as we can’t accept resumes via email. Required background checks will be performed.

Got questions? Please reach out to me at .

Join us and let’s make better happen – together!

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