Customer Care Advocate

Job Description

JobTitle: Customer Care Advocate

Company: Village Capital & Investment, LLC

Job Type: Full-Time

Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities:

Receiving inbound calls from current and potential clients

Place outbound calls to follow up with clients on a resolution to their issue

Assisting with their basic mortgage needs to achieve one call resolution

Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.

Partner with internal and external departments to resolve client issues

Basic Qualifications:

High school or equivalent (Preferred)

Computer skills: 1 year (Preferred)

Customer Service Experience

Excellent Phone Etiquette

Keeping composure during stressful predicaments

Possess a strong work-ethic

Must be attentive to detail

Must be computer proficient (Excel, Word, Gmail, Google, etc.)

Always seeking to improve

Commitment to confidentiality

Essential organizational skills

Exceptional verbal and written communication

Benefits:

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

In Summary:

Full-time