Field Service Engineer - Northern France

Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems help governments and organizations combat terrorism, drug trafficking, illegal immigration, and trade fraud.

Role Overview

As a Field Service Engineer based in France, you will oversee effective maintenance and repair of Cargo Vehicle Inspection (CVI) systems. You will foster a collaborative work environment, drive service excellence, and support continuous improvement initiatives.

Responsibilities

Lead and perform maintenance and repairs on CVI systems (M60, P60, ZBV).

Serve as the primary technical contact for France and Belgium, ensuring timely issue resolution.

Conduct troubleshooting and fault diagnosis on CVI systems and subsystems.

Manage Mercedes vehicle servicing including oil, lubricant, and filter changes.

Plan and execute scheduled maintenance and system repairs.

Respond to third-line technical support requests from engineers and customer representatives.

Provide defect liability and post-acceptance support for CVI equipment.

Complete and review service documentation and update technical databases.

Ensure all issued equipment is maintained in safe and operational condition.

Promote respectful customer interactions, considering cultural and language differences.

Enforce health and safety practices and uphold company values of Integrity, Innovation, Accountability, and Teamwork.

Report quality issues and ensure ISO compliance.

Qualifications

Extensive experience with complex technical systems including engines, drives, PLCs, transmitters, receivers, electrical systems, IT components, and generators.

Mercedes truck experience is advantageous.

Ability to work independently with limited resources.

Strong verbal and written communication skills for technical issues.

Engineering qualification such as BTEC, City & Guilds, HNC or equivalent.

Knowledge of hydraulic, electrical, and electro-mechanical systems.

Understanding of IT networking solutions (e.g., CCNP or equivalent).

Familiarity with integrated systems including PLCs, HV systems, and radar.

Relevant practical experience will be considered.

Effective communication and interpersonal skills for managing cross-cultural teams.

Fluency in French and English.