Customer Service Representative

Are you a detail-oriented and highly communicative professional looking for a long-term opportunity in a supportive and dynamic environment? A leading company in Burlington, Ontario, is seeking a dedicated Customer Service Representative to join their collaborative team. If you thrive in a multifaceted role, enjoy building strong relationships, and have a knack for meticulous administrative and financial tasks, this could be the perfect fit!

This is a unique opportunity to become an integral part of a growing organization and contribute to a positive and collaborative office culture. You'll be a main point of contact for customers, manage complex order processes, and play a crucial role in ensuring smooth and efficient administrative processes.

What the Organization has to offer:

Competitive salary

Comprehensive benefits package, including full health, vision, and dental coverage.

RRSP matching

Profit-sharing program

A collaborative and supportive work environment

Responsibilities:

Coordinate and process customer orders received via EDI, fax, and email.

Send sales order confirmations and confirm lead times with customers.

Ensure accurate pricing and input orders into the company's operating system.

Manage a small, select group of customers by quoting, setting up sales order confirmations, and creating pro formas.

Interact with banking institutions for Letters of Credit (LCs) for overseas business, managing detailed legal documents.

Responsible for understanding and defining product percentages for tariffs and applying them to invoices, then communicating these to customers.

Directly interact with customers to answer questions, resolve issues, and provide updates on orders, delays, and other concerns.

Communicate internally with shipping, production, engineering, and quality assurance departments.

Maintain a high level of direct customer interaction, emphasizing a personal contact approach.

Qualifications:

3+ years of experience in a direct Customer Service role.

Top-notch communication skills, both verbal and written, for engaging with diverse customer sets and internal teams.

Exceptional attention to detail and strong organizational skills, particularly for managing complex tasks like tariffs and LCs.

Ability to multitask and adapt to changing demands and production schedules.

Proficiency with standard office software, including Outlook.

#IND1