Regional Business Development Manager- Healthcare Operations

Job Description

POSITION DESCRIPTION:

MediTelecare, the leading provider of behavioral healthcare to Skilled Nursing Facilities (SNFs), seeks an experienced Regional Business Manager ("RBM"). This role will engage existing customers and prospective customers to offer behavioral health solutions for their residents and oversee all operations for their prescribed region(s). As a vital member of the regional management team, this RBM role plays a critical role in maintaining strong relationships with all facilities within the region(s) and serves as their primary point of contact. This person will take proactive measures to manage and nurture key relationships that ensure the success of the region. Reporting to the CEO, the RBM's primary goals are to maintain existing business, acquire new business, and improve low-performing facilities by effectively managing operations. This position offers significant responsibility and earning potential. Must be willing to travel up to 70% of the time within the region(s).

ESSENTIAL FUNCTIONS:

Routinely and regularly interacting with and visiting in person with each facility in the region

Establishing and maintaining strong relationships with key facility stakeholders

Identifying opportunities to expand services

Proactively identifying and addressing negative trends in volume

Proactively identifying potential clinical service delivery issues and immediately addressing with CCO

Addressing facility requests and concerns immediately

Provides field support to the clinical team

Ensures referrals and related processes run as designed

Monitors activity to ensure facility needs are being met

Grows facility caseloads, expands (or protects) services, and generally ensures happy customers on a day-to-day basis

Interfaces with and serves as primary contact with the facility administrator/executive director, director of nursing services, and the director of social services at client facilities on an ongoing basis to ensure client satisfaction

Responds immediately to urgent calls from the facility and facilitates problem-solving – escalates issues as appropriate. Follows up with the facilities to ensure satisfaction

Works collaboratively with regional business development staff to support the development of new business, and set and achieve regional goals related to new development and maintenance of current business

Supports regional marketing strategy and coordinates execution of new facility contracts; expands scope and depth of services in existing accounts

Develops plans to manage and improve under-performing facilities—from a focus of maximizing limited clinician resources, i.e., deploying clinicians where they can be most effective

Networks within long-term care, mental health facilities, and local associations to generate new business for the company

Other tasks as assigned

EDUCATION, EXPERIENCE AND LICENSING:

Minimum bachelor's degree and 2 years' experience in healthcare, long-term care, or related field

Minimum 3 years' sales experience

Ability to interact with all levels of staff at customer locations

Demonstrated ability to develop and maintain professional relationships

Experience in sourcing, sales, and closing on new business

Understanding of skilled nursing facilities, hospice, home care or similar industries

Valid driver's license

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to effectively and transparently communicate with executive management team regarding significant issues/concerns

Collaborates with executive management on reviewing, revising, and developing new contracts with facilities

Proven ability to work independently with excellent organizational skills and work habits

Effectively work within a team environment

Excellent interpersonal skills and relationship building skills

Proficient in MS Office Suite, including Excel and PowerPoint

Salesforce experience a plus

Must be able to problem-solve and manage multiple priorities

Must possess analytical and critical thinking skills and be able to identify complex problems

Proven business acumen, including the ability to review related data and develop/evaluate options and implement solutions

WORKSPACE REQUIREMENTS:

Home-based office space, free of distractions

Strong, reliable Internet access

Dedicated cellular phone

This job description is not inclusive and there may be other tasks and responsibilities that you will perform as required.

Full-time