Veterans Case Manager

Job Description

Job Title: Veterans Case Manager

Team: Homeless Veterans Reintegration Program (HVRP)

Location: Memphis, TN

Compensation: $50,000 Annual Salary with benefits

Purpose: America Works of Tennessee, Inc., a socially conscious company, is seeking a Veterans Case Manager for a program providing case management, housing assistance, and job placement services to veterans of the U.S. Military experiencing homelessness and housing instability.

Duties and Responsibilities

Conduct intake, eligibility screening, and job readiness assessments with veterans experiencing homelessness or housing instability

Develop individualized plans to help veterans become job-ready, including resume preparation, mock interviewing, and barrier removal

Oversee barrier removal before and after job placement, ensuring the participant has the resources and support they need to obtain and retain employment (i.e. housing, clothing, healthcare, childcare, etc.)

Regularly meet with participants in-person or over phone/video to ensure program participants are continually progressing towards their professional, personal, and academic goals

Work closely with the job developer to place veterans in open opportunities with employer partners

Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis

Meet weekly, quarterly, and annual enrollment and job placement numbers

Conduct outreach to service providers and foster relationships that lead to referrals for America Works, including by attending meetings and giving presentations about the services offered by America Works

Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivated clients to find full-time employment

Desired Qualifications

Minimum of 4-year degree, relevant experience and/or advanced studies a plus

One to three (1-3) years of experience working with individuals in a workforce development, social services, or community-based context

Experience developing individualized service and/or employment plans for participants preferred

Experience working with military veterans and/or individuals experiencing homelessness

Understanding of workforce development, employment services, and case management a plus

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Familiarity with Salesforce, Microsoft Teams, and SharePoint preferred

Strong communication skills, professional demeanor, sound judgment, and strong organizational skills

Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness

Benefits

Comprehensive Medical, Dental, and Vision Insurance

PTO Package (Vacation Accrual, Sick Time, 9 Company Holidays)

Pre-Tax Commuter Benefits

After 1 Year, 401K Plan with Employer Matching

Wonderful team, great work-life balance, and an opportunity to work towards an important mission of helping individuals achieve self-sufficiency

Full-time