WFH Gaming Customer Service /Team Lead

Overseas Online Gaming Company is Hiring!

Work From Home Full-Time Competitive Salary + Allowances

We are an overseas company looking for

Customer Service Representatives - Salary Range: 22,000 40,000 PHP

Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP

to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.

Positions Available

1. Game Customer Service Representative

Responsibilities:

Respond promptly to player inquiries and provide accurate information.

Assist with gameplay, account, and payment issues.

Provide guidance on game rules, strategies, and promotions.

Track and document player issues using support tools.

Escalate complex cases to relevant teams.

Monitor player feedback to improve products.

Stay up to date with game updates and promotions.

Contribute to improving support processes.

Requirements:

Previous customer service experience (gaming industry preferred).

Excellent English (spoken & written).

Strong problem-solving and critical thinking skills.

Empathy and patience in dealing with players.

Familiar with support tools/software.

Able to work shifts (24/7 support, including nights, weekends, holidays).

Passion for gaming and knowledge of online gaming trends.

Salary Range: 22,000 40,000 PHP

2. Customer Service Team Lead

Responsibilities:

Act as top-tier support and escalation point for your team.

Mentor, coach, and develop team members.

Ensure high-quality, efficient customer service operations.

Handle escalations, manage reports, and monitor productivity.

Collaborate across teams to improve performance.

Conduct huddles, meetings, and reporting.

Requirements:

2-3 years experience managing a team.

Strong leadership, communication, and problem-solving skills.

Experience with CRM systems and remote team management.

Ability to multitask and work under pressure.

Coaching and performance development skills.

Salary Range: 45,000- 60,000 PHP

Additional Compensation & Benefits

Ticket incentive

Night shift allowance

WFH mode (Work From Home)

Independent Consultant Agreement

Apply Now or send your resume to

Email :

WhatsApp / Telegram :