EPIC Training Specialist - Nurse

Nurses, are you ready for a change? We have a great opportunity for you. We are SEMRHI, serving the needs of Rural Mississippi. SEMRHI is a network of Community Health Centers that has been in Southeast Mississippi for almost 45 years. Under the direction of the Director of Information Technology, the Training Specialist - Nurse is responsible for training end-users (clerical, clinical staff and providers) on the proper use of our EMR/EHR, currently Epic. As Southeast Mississippi Rural Health Initiative, Inc. continues to add new front office staff, providers and nursing staff, this trainer will provide individual and group training as well as support in startup, basic and advanced use of Epic. The Training Specialist-Nurse will work to understand existing workflows in order to help train individuals to work effectively and efficiently in the Epic system. The Training Specialist-Nurse will also demonstrate knowledge and skills to appropriately communicate and interact with the staff, patients, families, and visitors of all age groups, while being sensitive to their cultural and religious beliefs.

Job Responsibilities:

Conduct training sessions for healthcare professionals on the use of Epic software

Develop, enhance and/or modify existing curriculum including training materials for trainers and end-users

Provide ongoing support and assistance to end-users, answering questions and troubleshooting issues related to Epic software

Assess the development and performance needs of the target audience

Customize training programs to meet the specific needs of different departments and roles within the organization

Make knowledgeable recommendations to enhance learning

Work with management and end users to resolve issues using provided help desk ticketing software

Work with the EpicCare team to maintain the training environment

Demonstrate working knowledge of effective training techniques, adult learning, curriculum development and continuous quality improvement

Evaluate the effectiveness of existing training programs through assessments and feedback from trainees

Maintain and develop knowledge and skills in assigned technical and/or non-technical content areas

Maintain a professional appearance and attitude at all times

Perform other related duties as required to accomplish the objectives of the position

Minimum Qualifications:

Must have an LPN or RN license

1-2 years of prior training experience

Must have reliable transportation in order to travel to all SEMRHI clinics

Ability to teach/present one on one, in a group session, or in front of a large audience (including providers)

Strong verbal communication and oral presentation skills

Proven ability to learn new software systems easily

Skills required:

Ability to communicate and train staff in a pleasant and effective manner.

Strong interpersonal skills and ease with building/establishing rapport with an array of people and teams

Demonstrated ability to learn new technologies

Ability to work in a fast paced, team-oriented environment

Ability to take initiative and move projects and activities forward with limited direction

Strong time management skills with the ability to manage multiple activities and deadlines

Proficient level in Microsoft Word, Outlook, Excel, and PowerPoint applications

Proficiency learning and using computer-based applications

Physical and Other Requirements:

If not already Epic certified, must pass the EpicCare Ambulatory-Analyst certification test within 6 months of employment.

Must be able to pass a criminal background check, drug screen and physical assessment.

Must be willing to do local and out-of-state travel.

Must be able to sit, stand, or walk for long periods of time.

Must be able to lift a minimum of 10 lbs. routinely.