Regional Inventory/Order Management Specialist

Work ScheduleStandard (Mon-Fri)

Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Warehouse

Job Description

Responsibilities:

Travel to provide temporary support at multiple customer facilities during scheduled and unscheduled PTO, leave of absence, site training and open positions; in some cases for extended periods of time. Duties include:

Cover services including order entry/order management, operating customer procurement systems, stockroom services, shipping/receiving, chemical tracking, glass washing, desk top delivery, dry ice services, and others as required

Provide Post Coverage analysis including recommendations to improve operational efficiency and corresponding Corrective Actions.

Assist in updating SOP’s and Work Instructions

Support new site implementations as required

Assist stockroom sites to prepare for Annual Physical Inventories

Generate stock reports from ULSIM, conduct cycle counts

Make adjustments to ULSIM post inventory

Reconcile reports for finance as part of API

Training support

Cover for new employees attending systems training

Provide site specific training on site operations including proprietary customer systems

Subject Matter Expert in Best Practices for the portfolio of services such as Order Management, Inventory Management, Glass Wash, Consignment and Customer Owned Inventory.

Obtain and maintain all necessary certifications to support all site operations

IATA and DOT certifications

• Key Responsibilities-

Handle all site operations and duties for optimal outcomes to maintain highest standards of excellence

Operate across a wide variety of services including training and assessment responsibilities with a high level of success.

High light RED Flags affecting site operations for corrective action

Provide additional training to site personnel when needed

Promote personal growth and development by staying abreast of new policies, procedures and system enhancements without the presence of site trainer and management team.

Maintain proficiency of all e-learning tools and online training as required

Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify course of action with first call resolution within established turnaround times

Participate in projects and perform all other duties as assigned.

Minimum Qualifications:

High School Diploma; BA/BS preferred

Willingness and ability to travel extensively and work in a wide variety of environments

Ability to establish and foster positive customer relationships

Proficient verbal and written communication skills

Proactive approach to problem solving

Adapt to flexible and changing schedule in short notice

Ability to self-manage and operate independently.

Display high level of confidentiality

Demonstrate sense of urgency

Demonstrate a high level of accountability for site coverage duties.

Proficient in Microsoft office suite

Strong time management and organizational skills

Ability to lift up to 50 lbs.

Ability to wear a respirator

Posses valid driver’s license and good driving record

Ability to work beyond the normal business hours

Ability to travel extensively up to 85% of time.

Preferred Qualifications:

• Experience with Thermo Fisher Scientific business engagements as partnered with customers via Unity Lab Services.

R-01327058