Medical Assistant

Job Description

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Medical Assistant for the Holyoke Outpatient Clinic!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

The Medical Assistant at River Valley Counseling Center (RVCC) plays a key role in supporting provider visits by preparing clients, obtaining vital signs and medical history, and accurately documenting in the Electronic Health Record (EHR). This position assists with prescriptions, coordinates follow-up care and appointments, and ensures up-to-date client information, all while maintaining a professional, respectful, and confidential environment. The Medical Assistant collaborates with providers and staff to ensure efficient, client-centered care, and adapts to evolving clinical needs and procedures.

Key Responsibilities:

Escort clients into clinical area and assist them physically, when required

Document start time in EHR when client is roomed

Take vital signs and document them in clients electronic health record

Prepare client for Provider's visit, as required

Obtain history of the current visit and document information in the client’s chart.

Maintain, in conjunction with the Provider, current information regarding allergies, medications, and pertinent family history in the client’s problem and medication sections

Ensure all prescriptions sent by fax from the pharmacies are forwarded to the provider and addressed in a timely manner.

Determine, arrange and submit for appropriate follow-up care, including follow-up appointments, educational materials, diagnostic testing and third-party referrals; this process may occur in collaboration with the Provider and/or office assistant.

Ensure the completeness and accuracy of non-Provider entries into the client’s electronic medical record (e.g. immunizations, medical supplies)

Qualifications:

Required:

Education Level - High school graduate or GED; successful completion of a medical assistant training program

Years of Experience - 1–2 years as a medical assistant

Skills/Abilities - Excellent verbal and written communication skills; interpersonal skills; crisis intervention skills; organizational skills; attention to detail; computer skills; good customer relations skills; knowledge of legal and ethical issues pertaining to the profession.

Licensing/Certification - Current CPR certification and Medical Assistant Certificate.

Preferred:

Bilingual (English/Spanish) preferred.

What We Offer:

A supportive, mission-driven work environment

Opportunities for professional development and continuing education

Competitive benefits package

Collaboration with a compassionate, multidisciplinary team

The chance to make a real difference in our communities

Summary of Benefits:

Salary Range: $22 - $22.50

Based on years of experience, level of education, specialty and licensure/certifications. Additional compensation for advanced education for qualifying positions.

Generous time off benefits for eligible positions

Exclusive employee discounts

Excellent and affordable insurance including health, vision, dental and pet insurance

Mileage reimbursement

403b match

CEU reimbursement

Retention Payments offered to licensed and licensed eligible clinicians

#TherapistsOfTomorrow

Full-time