Winter Pop Up Support Staff

POSITION TYPE TERM (Oct 14 – Mar 31), FULL-TIME JOB SUMMARY This position will work as part of a team to provide direct support to community members in Siloam Mission’s low-barrier emergency winter overnight shelter (Winter Pop Up) using trauma informed, behaviour based, and culturally safe practices. The Support Staff will work twelve (12) hour overnight shifts with a focus on safety and meeting the immediate needs of participants. KEY DUTIES & RESPONSIBILITIES

Provide direct support to community members accessing Siloam Mission’s Winter Pop Up shelter services;

Assist community members with their needs where possible and within the scope of the Winter Pop Up (e.g. responding to questions, connecting with supports, providing nutrition and clothing);

Prepare and complete incident reports, daily logs and other required documents and reports;

Ensure the safety and security of all individuals, including personal safety, by actively monitoring, assessing, and confirming that safety measures are followed;

Demonstrate harm reduction practices;

Incorporate a Housing-Focused approach when working with community members;

Use a Behaviour-based approach while providing support to community members, and Restorative Practices when dealing with behavioural issues;

Respond appropriately to emergency situations that occur within the Winter Pop Up;

Perform general housekeeping duties, such as cleaning floors, cleaning and sanitizing bathrooms, emptying garbage cans, etc.;

Participate in and complete all mandatory and recommended training as per Siloam Mission standards;

Adhere to all Siloam Mission policies and procedures;

Represent Siloam Mission in a professional manner through embracing our Mission and Values;

Confirm community members take all personal belongings and baggage upon exit to ensure readiness for Drop In opening. EDUCATION & EXPERIENCE

Post-secondary diploma in relevant social services or equivalent relevant experience;

Minimum 1 year experience working effectively with marginalized populations experiencing homelessness, and ability to build trust and rapport with diverse populations;

Experience working with individuals with mental health struggles and/or addictions an asset;

Certification in or demonstrated knowledge of Cultural Awareness, Anti-Oppressive Practice, NVCI, ASIST, First Aid, Mental Health First Aid, Trauma Informed best practices a strong asset. KNOWLEDGE/SKILLS/BEHAVIORS

Experience supporting individuals who have experienced mental health challenges, addictions and trauma;

Knowledge of harm reduction practices and ability to work within a harm reduction framework;

Knowledge of community resources for homelessness, health, mental health and substance use;

Demonstrated knowledge of cultural awareness, anti-oppressive practice, and trauma-informed best practices, including awareness of colonization and its impact on Indigenous peoples;

Ability to work respectfully and inclusively with people of diverse abilities, backgrounds, and life situations, while promoting a welcoming and culturally aware environment;

Skill in interpreting verbal and non-verbal behavior to understand others’ feelings, needs, values, and opinions;

Demonstrated understanding of the unique issues and barriers affecting those experiencing poverty and homelessness;

Ability to stay calm and solution-focused during conflict, crisis, emergencies, hostility, or high-pressure situations;

Warm, empathetic, and patient communication style that builds trust and rapport;

Exceptional ability to communicate clearly and adapt messages so others can understand quickly and easily;

Demonstrated understanding of personal space and ability to model appropriate professional boundaries;

Ability to mitigate and respond to threats to safety and security of staff and community members;

Excellent critical thinking, problem-solving, and decision-making skills, including quick assessment and response in fast-paced environments;

Strong attention to detail, with the ability to complete accurate documentation and maintain safety and cleanliness standards;

Proficiency with MS Office and data entry;

Commitment to completing mandatory or recommended training, as well as ongoing learning. RELATIONSHIP

Works closely with Drop-in Staff, Community Members, and various departments of Siloam Mission. WORKING CONDITION

Working hours: Shifts are 12 hours overnight (8 p.m. – 8 a.m.) on a rotational schedule. An averaging agreement is in place to ensure a standard 80-hour bi-weekly pay;

Term from Monday October 20 - March 31 (Winter Pop Up opens November 1);

Overtime may be offered when necessary;

Work requires standing, and walking over extended periods of time;

Periodically lifting of up to 50lbs occasionally;

Hazardous conditions could include potential violent outbursts from community members toward staff or other community members. Please send a cover letter and a resume to . This job advertisement has been provided by an external employer/partner. Neeginan Education, Training and Employment Services, Inc. (NETES) is not responsible for the content's accuracy, authenticity, or reliability.