Lead Engineer - Fleet Management

SummaryGenerator & Electrical system Lead Product Service Engineer has functional responsibility for assigned engineering workstream. This position is primarily responsible for driving and delivering issue resolution for GE Gas Power customers via Engineering requests, Root Cause Analysis and customer technical communications. The candidate should have sound knowledge on Combined Cycle Gas plant, Generator and Plant electrical systems. The individual is responsible for upholding GE's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments and communicating GE technical solutions to customers

Job Description

Adhere to Standard work deliverables (RCA, ER, RFR, Customer Technical communication) aligned with EMEA Pole and global engineering priorities with focus on SQDC in that order.

Execute ER and resolve in depth, technical issues in Plant Electrical systems including Generator/Transformer/Breaker protection, LV/MV Switchgear, DC systems, Power transformers, Instrument transformer, GCB, Electrical enclosure, Iso-phase ducts, Earthing system.

Lead root cause investigations for issues with significant fleet impact following 8-D process from initial investigation through the CAPA phase and partner with Controlled Title Holder to perform technical risk assessment.

Support and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality and design engineering to fulfill customer needs.

Provide opportunity, be willing to prepare content and present content in User conferences

Share lesson learned and best practices with Peers across Generator product services

Travel to customer locations based on need to:

Support customer technical discuss and present technical recommendations

Support unplanned/forced outages to return unit back to service

Extend technical support for the sales and services team

Author knowledge articles (including ER manuals) and customer communications, including TILs (Technical Information Letter), PSSB (Product Service Safety Bulletin), PSIB (Product Service Information Bulletin), and Safety communications

Eligibility Requirements;

The legal right to work in KSA or Bahrain without company sponsorship or time restriction

What you’ll bring (Basic Qualifications);

Bachelor’s degree in engineering from an accredited university or college or relevant experience

Significant experience on electrical systems and combined cycle power plants

Impactful interpersonal & networking skills, proven ability to influence

Willing to work in a collaborative agile environment in a global matrix organization

Comfortable dealing with ambiguity, uncertainty with willingness to be challenged and shows flexibility

The legal right to work in KSA or Bahrain without company sponsorship or time restriction

Experience and willingness to travel to customer sites to support commissioning or issue resolutions, when such need arises. This position requires 25-30% travel both domestically and internationally

Willing to work off hours and weekends to support emergency issue resolution

What will make you stand out;

Previous experience in a customer facing role

Strong technical aptitude, including applicable engineering tools and systems

Strong oral and written communication skills

Strong interpersonal and leadership skills

Assesses & prioritizes problems in relation to organizational goals

Displays good interpersonal skills - is accessible and approachable

Anticipates customer needs and ensures that they are met

Measures processes and performance through the customer's eyes

Communicates messages clearly and concisely

Builds loyalty and commitment

Additional Information

Relocation Assistance Provided: No

R5013387