SRE Engineer

Position Overview

As a Site Reliability Engineer for RingCentral Events, you're not just an infrastructure owner - you're a crucial part of our mission to deliver flawless, high-scale experiences for global audiences. Your role is central to our ability to deliver a reliable and performant platform. You will be a key contributor to our software delivery flow, ensuring that changes move from development to production with speed, safety, and consistency. Additionally, you will proactively eliminate observability gaps and build a self-healing infrastructure to ensure our system performs under pressure.

Responsibilities:

Manage cloud infrastructure on AWS and EKS, leveraging IaC and GitOps to ensure scalability

Participate in service capacity planning, software performance analysis, and system tuning

Design, consult, re-platform, and re-factor the observability of current cloud infrastructure

Participate in release management, working closely with engineering teams to bring GitOps principles to our release process and manage CI/CD pipelines using GitLab CI

Take part in 24/7 on-call responsibilities (~2 days/month based on rotation schedule) to ensure continuous availability and quick response to issues in production

Conduct blameless post-mortems to learn from incidents and prevent future ones

Develop and test disaster recovery plans and runbooks to ensure business continuity

Implement security best practices and controls within the infrastructure to meet compliance standards and prepare for audits

Requirements:

Familiarity with cloud-native services and architectures, experience with cloud providers - our infrastructure is built on AWS

Experience in running mission critical services at scale without disruption

Hands-on experience with Kubernetes and infrastructure as code (IaC) using Terraform, focusing on scalability and efficient infrastructure management

Proficiency in designing and maintaining CI/CD pipelines, with a preference for GitLab CI

Experience with monitoring, APM, logging, and analytics tools

Strong problem-solving skills with the ability to analyze and debug complex distributed systems, tracing requests and data flows from the kernel to the web to identify root causes

Ability to spot, address, and optimize performance bottlenecks

Proactive approach, favoring iterative action over waiting for things to happen or to be perfect

Familiarity with incident, problem and change management processes and best practices

Nice to have:

A reliability-oriented mindset with a focus on designing and building resilient architectures

Previous SRE experience or knowledge, giving you a heightened awareness of what data to collect, how to display it, and how users can benefit from it

Knowledge of scripting languages such as Python or Go

Familiarity with GitOps principles and tools like ArgoCD

Knowledge of caching mechanisms, such as Redis

Experience with messaging queues like MSK Kafka, SQS or RabbitMQ

Familiarity with database management systems like AWS Aurora and PostgreSQL

We offer:

Well-coordinated professional team

Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth

Additional Health and Life Insurance Package

Employee Assistance Program

25 vacation days

ReBenefit Platform Account.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

R076455