Asset Recovery Officer

Asset Recovery Officer at Farm Bureau Bank in-person role in San Antonio, Texas with an October start date.

What youll get to do

Originate both incoming and outgoing collection telephone calls to customers to establish payment arrangements on past due credit card and installment loans.

Queue management of advanced collection activity, specifically late stage delinquent accounts for consumer and business credit card and installment loans.

Serve as a subject matter expert for installment loan collection activity, repossession process, Member Assistance programs, and communications with customers.

Effectively communicate with internal and external customers including repossession and remarketing vendors.

Perform advanced skip-tracing activities.

Review and recommend accounts for legal action and/or repossession when needed.

Prepare all necessary letters as required for the repossession and remarketing process.

Remarketing and disposing of collateral recovered including repossessions, impounds, voluntary surrenders and bankruptcies.

Improve current operations by identifying inefficiencies and recurring problems and by making suggestions to the immediate supervisor.

Education And Experience

High school diploma or GED required with some college credit preferred.

Two to three years experience in a credit card and consumer loan collection environment.

Prior experience in locating members (customers), collateral, and/or other assets through the use of various skip tracing tools.

Knowledge of all rules and regulations relating to the process of repossession and liquidation of repossessed collateral.

Two years experience in an office environment, preferably in a financial institution.

Two years experience in a repossession department.

Benefits

Affordable Medical, Dental and Vision coverage

Outstanding 401k Employer match up to 5%

Paid Volunteer Hours

Accrued Paid Time Off (PTO) & Paid Holidays

Life Insurance and Long-Term Disability (company paid)

Continuing Education Opportunities

Why Farm Bureau Bank

The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry. Farm Bureau Bank. Not just branches. Roots.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Banking

Farm Bureau Bank is an equal opportunity/affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws. All team members and anyone doing business with the Bank are prohibited from engaging in unlawful discrimination. This applies to all employment actions, including recruitment, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. #J-18808-Ljbffr