Fulfillment Center Account Manager

Job Description

About Us

We are a growing 3PL (third-party logistics) company dedicated to providing excellent service and innovative solutions for our customers. We’re looking for a relationship-driven, detail-oriented Fulfillment Center Account Manager to join our team. This role is ideal for an individual who excels at building strong client partnerships, resolving challenges, and ensuring seamless operations across departments.

Job Summary

The Fulfillment Center Account Manager serves as the primary point of contact for assigned clients, managing the relationship and acting as the advocate for the client, and assisting with any and all questions or concerns for the assigned client(s). This role ensures seamless communication between the fulfillment center and clients, driving operational excellence, resolving issues, and optimizing service delivery to meet client expectations and business goals.

Key Responsibilities

Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring high satisfaction levels.

Issue Resolution: Address and resolve client concerns, such as delays, discrepancies, or service issues, in a timely manner.

Performance Monitoring: Track key performance indicators (KPIs) like order accuracy, fulfillment speed, and client satisfaction, providing regular reports to clients and internal teams.

Process Optimization: Collaborate with warehouse operations to streamline processes, reduce costs, and improve service efficiency for clients.

Onboarding and Training: Assist new clients with onboarding, ensuring they understand fulfillment processes and systems.

Data Analysis and Reporting: Analyze client data to provide insights, forecast demand, and recommend strategies to improve operations.

Cross-Functional Collaboration: Work with warehouse, logistics, and sales teams to align client needs with operational capabilities.

Contract and Pricing Management: Negotiate service agreements, monitor contract compliance, and ensure pricing aligns with service levels.

Qualifications

Education: Bachelor’s degree in business, supply chain management, logistics, or a related field (preferred).

Experience: 2–5 years of experience in account management, customer service, or logistics, ideally in a fulfillment or warehouse environment.

Skills:

Strong communication and interpersonal skills to manage client relationships.

Proficiency in warehouse management systems (WMS) or inventory software.

Analytical skills for data interpretation and problem-solving.

Ability to multitask and manage multiple client accounts under tight deadlines.

Knowledge of supply chain processes, logistics, or e-commerce operations.

Certifications: Certifications in supply chain management (e.g., APICS, CSCMP) are a plus.

Other: Detail-oriented, customer-focused, and adaptable to a fast-paced environment.

Work Environment

Works in an office setting within the fulfillment center.

May require occasional visits to the warehouse floor or client sites.

Standard hours with extra hours needed during peak seasons.

Salary Range

$50,000–$75,000 annually

Plus Bonus Plan

Benefits

Two weeks of paid vacation every year

iDrive will cover 50% of your monthly medical and dental premium costs, once eligible. (Eligibility for Medical and Dental starts the first of the month following 60 days of employment)

Company will match up to 5% of your contributions to our company-sponsored 401(k) program, when eligible. (401K eligibility starts after 6 months of employment)

Company Description

iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.

Full-time