Bench Technician 3-5 Years Experience

Job Description

Benefits:

401(k)

401(k) matching

Company car

Employee discounts

Health insurance

Paid time off

Competitive salary

Dental insurance

Vision insurance

About Us:

Were a small, close-knit MSP committed to delivering top-notch IT support and solutions to local businesses. Were looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients hardware running smoothly and efficiently.

Job Description

What Youll Do:

Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware

Troubleshoot hardware issues quickly and accurately to minimize client downtime

Assemble and prepare equipment for deployment or return to clients

Maintain detailed records of repairs, parts used, and test results

Manage and organize repair bench workspace and inventory of spare parts and tools

Work closely with help desk and field technicians to support client needs and share technical insights

Assist in configuring and testing equipment before its delivered or deployed

Stay up to date on the latest hardware technology and repair techniques relevant to MSP services

Onsite work at Clients locations as needed. Including setups, pickups, drop-offs

Manage incoming deliveries and inventory.Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction.

Fast turnaround of Customer Requests.

Ability to multi-task

Ability to work in a team and communicate effectively.

Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

Escalate service requests that require engineer level support, following ticket to resolution.

Responsible for entering all time and expenses in ConnectWise as they occur.

Enter all work as service tickets in ConnectWise.

Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.Who You Are:

You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair

A Plus Certification

Comfortable with a variety of IT hardware from desktops and laptops to networking devices and servers

Detail-oriented and able to troubleshoot with patience and precision

Able to handle multiple repair jobs efficiently in a fast-paced environment

A good communicator who can work collaboratively with a small team and interface with clients when needed

Reliable and proactive, taking ownership of your work from start to finish

Advanced understanding of operating systems, business applications, printing systems, and network systems.

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

Diagnosis skills of technical issues.

Familiarity with MSP workflows, ticketing systems, or IT service management is a plus

Travel to clients locations as needed (Must have reliable transportation)Why Join Us?

A friendly, supportive team atmosphere where your skills really make a difference

Hands-on experience with a wide range of hardware in a growing MSP environment

Opportunities to expand your technical knowledge and grow your career

Competitive pay and flexible work arrangements tailored for work-life balance

A chance to help local businesses stay productive and secure with your expertiseIf youre ready to bring your repair skills to a growing MSP where youll be valued and challenged, wed love to hear from you!

Travel to clients locations as needed (Must have reliable transportation)

Part-time