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**Job#: 2075723**
**Job Description:**
**IT Service Desk Analyst**
**Pay: $25-$28 per/hr W2**
**Location: Arlington Heights, IL (Onsite)**
If interested please e-mail your resume directly to
emailprotected
The Service Desk key functions performed are:
- Password resets and unlocking accounts
- Hardware/Software support including mobile devices (heavy on
Microsoft, IOS/Android, Citrix virtual desktop troubleshooting)
- Utilize tools such as ServiceNow, Cisco softphone/Jabber and chat
system
Resource provide end user support and perform the following Services,
across different shifts.
- Provide 1st level support to customers via phone calls and/or chat
messages
- Clearly communicate in a professional manner on phone and/or chat
messenger
- Create trouble tickets and document details and troubleshooting
steps performed
- Troubleshoot and resolve issues
- Update interaction record with correct template, detailed writeup of
the issue and troubleshooting steps performed by customer and
Service Desk resource
- Engaged in critical thinking and logical step by step
troubleshooting practices
- Maintain composure under pressure and show empathy to callers and
peers
- Follow incident, escalation, and security procedures to perform
duties
- Manage secure access to all tools utilized
- Communicate and follow team chat/turnover for trending issues
- Suggest process improvements or feedback to documented processes to
Level 3 analysts where applicable
- Assist other team members to troubleshoot an issue
- Self-driven, eager to help and collaborate with the team
- Displays good work ethic, be on time, organized, and vested interest
in work
In addition, Project resources will have the following
experience/skills:
- 1-2 years of IT technical operations or call/help desk customer
support
- 2+ years hands on experience troubleshooting computer hardware or
software
- 2+ years of Windows Operating system (macOS is a plus)
- 2+ years of Mobile troubleshooting on IOS and Android devices
- Familiar with major software applications (e.g., Microsoft Office
365 Tools and Adobe Acrobat)
- Experience logging, documenting and filling out forms or information
in ticket systems
- Ability to listen and write effectively
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or
allow discrimination on the basis of race, color, religion, creed, sex
(including pregnancy, childbirth, breastfeeding, or related medical
conditions), age, sexual orientation, gender identity, national origin,
ancestry, citizenship, genetic information, registered domestic partner
status, marital status, disability, status as a crime victim, protected
veteran status, political affiliation, union membership, or any other
characteristic protected by law. Apex will consider qualified applicants
with criminal histories in a manner consistent with the requirements of
applicable law. If you have visited our website in search of information
on employment opportunities or to apply for a position, and you require
an accommodation in using our website for a search or application,
please contact our Employee Services Department
at[[emailprotected mailto:){target="_blank"
rel="noopener"}or .
*Apex Systems is a world-class IT services company that serves thousands
of clients across the globe. When you join Apex, you become part of a
team that values innovation, collaboration, and continuous learning. We
offer quality career resources, traini g, certifications, development
opportunities, and a comprehensive benefits package. Our commitment to
excellence is reflected in many awards, including ClearlyRated's Best
of Staffing in Talent Satisfaction in the United States and Great Place
to Work in the United Kingdom and Mexico.*
***Apex Benefits Overview:**Apex offers a range of supplemental
benefits, including medical, dental, vision, life, disability, and other
insurance plans that offer an optional layer of financial protection. We
offer an ESPP (employee stock purchase program) and a 401K program which
allows you to contribute typically within 30 days of starting, with a
company match after 12 months of tenure. Apex also offers a HSA (Health
Savings Account on the HDHP plan), a SupportLinc Employee Assistance
Program (EAP) with up to 8 free counseling sessions, a corporate
discount savings program and other discounts. In terms of professional
development, Apex hosts an on-demand training program, provides access
to certification prep and a li*