Senior Veterans Service Representative

ABOUT THE POSITION

The Riverside County Department of Veterans Services is seeking a Senior Veterans Service Representative for the Riverside location.**This position will require some occasional travel for events and meetings**

The Senior Veterans Service Representative will be responsible for providing support, training, and supervision to the call center team which consists of Veterans Service Representatives, Office Assistants, and Veterans Service Assistants. The call center provides essential support to veterans, their dependents, and survivors by helping them access federal, state, and local benefits. The incumbent will serve as an internal support role and will assist with department assets tracking, managing basic onboarding of employees, advising clients, developing and prosecuting claims, preparing appeals, and gathering critical documentation. The position will require occasional driving throughout Riverside County to assist other branches, conduct outreach events, and attend training.

The most competitive candidates will have strong understanding of complex laws, regulations, and procedures as it relates to veterans services (i.e. VetPro, Veterans Benefits Manual, The National Veterans Legal Services Program). Additionally, experience with the Veterans Benefits Management System (VBMS), the Department of Veterans Affairs, and previous supervisory experience are highly preferred.

The Senior Veterans Services Representative is the advanced journey level classification in the Veterans Services series and reports to an appropriate supervisory or manager level position. Incumbents operate with greater independence than the Veterans Service Representative I and II and incumbents are expected to perform all aspects of veterans’ services work. The incumbents provide this service in a branch office, providing supervision to other Veterans Services personnel or in the field.Meet the Team!

The Riverside County Department of Veterans' Services is dedicated to improving the quality of life for veterans and their dependents by providing comprehensive support, resources, and advocacy to ensure they receive the benefits and opportunities they deserve.

EXAMPLES OF ESSENTIAL DUTIES

• Interview and advise veterans, their dependents, and survivors concerning entitlement to benefits under federal, state and local provisions.

• Determine pertinent federal, state and local provisions as they relate to veteran claims; prepare, develop and prosecute Veterans Administration claims; prepare and develop appeals for presentation to the Board of Veterans' Appeals.

• Search for, analyze and screen all available evidence bearing on veteran entitlements.

• Obtain affidavits, military records, birth, death, and naturalization certificates, marital documents, and other supporting evidence for claims.

• Contact lawyers, physicians, clergymen, and others to obtain further supporting evidence; provide advice and assistance to veterans in obtaining government insurance coverage and benefits.

• Assist applicants in applying for financial, medical, burial, and educational benefits; develop applications for discharge upgrades.

• Deliver oral presentations to veterans’ groups and at other gatherings; maintain proficiency in laws and regulations relating to veterans.

• May supervise subordinate employees; may manage a branch office or operate field offices on an itinerant basis.

MINIMUM QUALIFICATIONS

OPTION I

Experience: One year as a Veterans Services Representative II with Riverside County.

OPTION II

Education: Graduation from an accredited college or university with an associate's degree. (Experience which involved in-depth interviewing and the securing of information from individuals to determine, on the basis of laws and regulations, the acceptance, rejection, or categorization of actions, may substitute for the required education on the basis of one year of experience for one year of education.)

Experience: Two years in the preparation and development of claims for presentation to the Veterans Administration.

ALL OPTIONS

Knowledge of: Federal, state and local legislation affecting veterans; interviewing and recordkeeping techniques; medical and legal terminology as it pertains to veterans’ benefits; basic principles of supervision.

Ability to: Gather and analyze information, draw logical conclusions and make sound decisions and recommendations on the basis of laws, rules and regulations; interpret and evaluate legal, medical and other evidence relating to veterans’ claims; establish and maintain effective working relationships with clients, fellow employees and the staff of other agencies; make effective oral presentations; work in locations remote from supervisory control and effectively organize work; train and supervise subordinates; prepare clear, comprehensive reports and records.

SUPPLEMENTAL INFORMATION

Other Requirements

License/Certificate: Possession of a valid California Driver’s License is required.

Employee must possess and maintain accreditation with the United States Department of Veterans Affairs (USDVA) through the California Department of Veterans Affairs (CDVA) within 12 months of hire.

Service in the Armed Forces of the United States with an honorable discharge is desired but not required.

What’s Next?

Open to All Applicants

This recruitment is open to all applicants. Qualified applicants may be considered for future vacancies throughout the department.

Applicants who are current County of Riverside employees and/or current employees of the Department of Veterans Services may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

For questions regarding this recruitment

Contact Lital Slobodsky at

APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at or toll-free .