BPO Helpdesk Operations Manager

Position: Helpdesk Operations Manager (Makati) Onsite

Location: Makati

Schedule: Dayshift

Details:

This is a startup BPO operation.

The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)

Qualifications:

Minimum of 5 years experience as a Technical Operations Manager in a BPO setting

Familiarity with the payment ecosystem, cybersecurity, technical support, and product service development