Leasing Agent

Job Description

We are looking for a Leasing Agent to join our team in Albany, New York. In this Contract-to-Permanent position, you will play a key role in creating a positive experience for prospective and current residents while supporting the daily operations of the leasing office. If you thrive in a customer-focused environment and enjoy helping people find their perfect home, we encourage you to apply.

Responsibilities:

• Welcome and assist prospective residents with professionalism and enthusiasm.

• Conduct property tours that highlight the features and benefits of available units.

• Clearly explain leasing terms and guide applicants through the lease application process.

• Maintain consistent follow-up with leads to encourage property visits and applications.

• Provide support during move-ins, lease renewals, and other resident-related activities.

• Collaborate with the team to ensure efficient daily operations.

• Address connectivity issues and resolve customer concerns effectively.

• Handle inbound and outbound calls to assist with inquiries and provide solutions.

• Manage email correspondence to respond to resident and applicant questions promptly.• Strong communication skills with a focus on delivering excellent customer service.

• Highly organized with the ability to follow up and manage multiple tasks effectively.

• Previous experience in leasing, sales, or customer service is preferred, but training will be provided for the right candidate.

• Proficiency in handling multi-browser tasks and navigating online systems.

• Ability to resolve connectivity-related issues and provide technical support.

• Comfortable managing inbound and outbound calls with attention to detail.

• Familiarity with email correspondence and maintaining accurate records.

• Sales skills that contribute to meeting leasing goals and objectives.