Senior Help Desk Technician

Job Description

Sr. Help Desk Technician

Location: BUMED HQ (Falls Church, VA) or BUMED DET (Jacksonville, FL)

Description: CORTEK is seeking a Senior Help Desk Technician to provide advanced end-user device (EUD) support at the Bureau of Medicine and Surgery (BUMED). The Senior Help Desk Technician will handle complex technical issues, lead Tier 2 and Tier 3 support activities, and serve as a point of escalation for the help desk team. This role requires excellent problem-solving skills and a strong commitment to customer service.

Key Responsibilities:

Provide local Tier 2 and Tier 3 on-site support activities and elevate to Enterprise for Tier 4 support as necessary.

Lead hardware deployment/replacements, peripheral installations, and preventative maintenance for end-user devices.

Diagnose and troubleshoot complex problems on Government-furnished equipment and systems reported by end-users.

Coordinate with equipment vendors to diagnose problems, perform troubleshooting, and install replacement components.

Ensure compliance of local EUDs with DHA STIG baselines and coordinate configuration changes with the ISSO.

Image local EUDs using SCCM Operating System deployments.

Support manual software installation, printer installations, and mapping.

Serve as a liaison for Multi-Function Device lease and maintenance contracts.

Provide guidance and mentorship to other Help Desk Technicians.

Job Requirements and Experience

Bachelor's degree in computer science, Business Information Systems, or a related IT field.

Ten (10) years of equivalent work experience.

Required Certifications: CompTIA Security+, Microsoft Certified Information Technology Professional (MCITP), ITIL v3 Foundations or current version.

Must meet DoD 8570.01-M IAT-II certification requirements.

Advanced knowledge of Windows operating systems, Active Directory, and SCCM/MECM.

Strong troubleshooting skills for hardware, software, and network connectivity issues.

Clearance:

Must be a U.S. Citizen.

Must possess a minimum of an active Secret security clearance.

About CORTEK: Founded in 2003, CORTEK is a distinguished Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in Chemical, Biological, Radiological, and Nuclear (CBRN) defense, Weapons of Mass Destruction (WMD) terrorism prevention, Counter-WMD (CWMD) support services, and Freedom of Information Act (FOIA)/Privacy Act support. With over a decade of experience, CORTEK has delivered mission-critical solutions to government clients, including the Department of State (DOS), Department of Homeland Security (DHS), Department of Justice (DOJ), and Department of Defense (DoD). Our proven track record includes 12 years of incumbency on DOS contracts supporting WMD threat mitigation and consequence management programs, as well as comprehensive support for the Defense Threat Reduction Agency's (DTRA) technical and strategic objectives across Physical and Biological Sciences, Engineering, Policy, and Operations. Additionally, CORTEK has provided onsite analytical support for the Department of the Army Headquarters (HQDA) at the Pentagon.

At CORTEK, relationships are at the heart of what we do. We pride ourselves on our customer-centric approach, leveraging proven management processes to deliver tailored solutions that drive client success. Our focus on excellence, innovation, and competitive value throughout the project management lifecycle makes CORTEK a trusted partner. Curious to learn more? Visit us at CORTEK.com.

Equal Employment Opportunity (EEO) Employer: CORTEK is dedicated to fostering a diverse and inclusive workplace by hiring and retaining talented individuals from all backgrounds. We provide equal employment opportunities to all qualified applicants, regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected characteristic. As an EEO employer, CORTEK complies with Federal laws prohibiting job discrimination and posts notices outlining these protections in accordance with applicable regulations.

Reasonable Accommodation Requests: CORTEK is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please e-mail or call Human Resources at . We will decide on your request for reasonable accommodation on a case-by-case basis.

E-Verify: As a Federal Contractor, we are required to use E-Verify to validate employees' ability to work legally in the United States.

Pay Transparency Non-Discrimination: CORTEK will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

For information regarding your legal rights and protections, please click on the following link: State and Federal Labor Notices

Full-time