Operations Manager

Operations Manager

Location: London – hybrid in office 2 days per week

Incisive Health is an award-winning healthcare policy, public affairs and communications consultancy with a presence in UK, European and International markets. The programmes and campaigns we develop change policy and transform lives, we know how to deliver the results that matter for our clients - and ultimately - for the patients they serve.

Proudly part of Inizio Evoke, a global health marketing, communications, and transformation platform unlocking growth through data-driven insights and human centricity. We are purpose-built to make Health more human™.

We are currently looking for an operations manager to support our team of consultants across the business . As a natural communicator and problem solver, you will have experience working in a consultancy environment and support us with resourcing, staffing, vendor/contract management, culture, wellbeing and training initiatives, and general project management . You will collaborate with other operations personnel across the Inizio Evoke network, and report directly to Incisive Health's leadership team.

Job responsibilities include:

General organisational Development

Support leadership team with change and project management

Support operational committees in the updating and roll out of business policies

Oversight of on/offboarding of team members in collaboration with team assistant, HR and IT

Support workstreams on Learning & Development, Marketing and Culture and Wellbeing to coordinate trainings and events

Resource management

Work with leadership team and finance to support resource decision making

Generating and analysing staff utilisation reports

Support change management to new finance and resource systems

Liaison with contingent workers - developing contracts and invoice management

Team support

Reporting on lobbying activities to Public Affairs Board & Scotting of Lobbying Register

Trouble shooting IT issues

Who you are;

As well as experience working in a consultancy environment, essential requirements include:

Confident communicator and relationship builder

Proficient in Microsoft Office suite, particularly excel

Familiar with Zoom, MS Teams, and IT ticketing systems (desirable)

Quick to learn new systems/software with relative ease

Comfortable with in-office and virtual meeting tech

First Aid and/or Fire Warden qualified (or willing to train)

Experience in onboarding and people-focused practices

Highly organised with strong attention to detail

Able to work strategically and collaboratively at all levels

Experience with consulting business practices, resource management

Finance administration e.g. raising POs, invoicing

Benefits:

Generous annual leave

Contributory company pension scheme

Employee Assistance Program (EAP)

Work where you work best (hybrid working policy)

Various health and wellbeing benefits available

Online training platform/programs

Discretionary bonus scheme

Community action focussed programs

Cycle scheme

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.