Collections Officer

We’re Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

Check out the development opportunities in the Collections team.

This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 3 days per week, and 1 week in every 4 is fully remote. During your first 3 months you’ll be required to work 5 days a week in the office whilst you complete your training.

What You’ll Be Doing

In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.

Engage directly with customers to negotiate repayment plans

Analyse financial situations to create tailored solutions

Ensure adherence to GDPR, FCA, and FDCPA regulations

Handle customer complaints and resolve conflicts effectively

Prioritize multiple tasks while maintaining high-quality standards

Work with internal and external teams to support customer outcomes

Shifts

You'll work 37.5hrs a week between 8am-8pm Monday to Friday. The shifts are:

8am-4:30pm

9am-5:30pm

11:30am-8pm (one in every 4 weeks and can work fully remote that week)

We’re Looking For

At least 1 years collections experience within financial services

Strong communication skills, both verbal and written

Proven ability to manage challenging customer interactions

Experience using multiple communication platforms (email, SMS, etc.)

Ability and skills to handle difficult conversations and deliver a fair customer outcome

Diversity & Inclusion

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:

Salay range £27,000 - £35,000 depending on experience

Private Healthcare including dental and optician services through Vitality

️ Worldwide travel insurance through Vitality

Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

Salary Sacrifice Pension Scheme up to 7% match

️ 28 days holiday (plus bank holidays)

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

6 free therapy sessions per year

Dog Friendly Offices

Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process:

First stage: 30 minute intro and values call with Talent Partner (Video call)

Final stage: 60 minute CV overview with Team Leaders (In person)

Other Info

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Email if you have any questions.

Excited to work here? Apply!

If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)