Director of Admissions

Job Description

Lighthouse Behavioral Health Solutions (LBHS) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs. We are a treatment facility that prides itself in a welcoming and compassionate approach to substance use and mental health treatment. We believe our clients can achieve recovery and be valued community members through positive engagement and meaningful participation in treatment.Our Goal:

Our comprehensive approach to addictions treatment provides a continuum of care that begins with asking for help and continues through to ongoing peer support. In addition to our state-of-the-art treatment facilities and peer support centers across Central Ohio, we work to remove barriers and promote access to care through our integrative approach and evidence-based clinical treatment.

Join our exciting and fast-growing company in which you will have an impact on improving people's lives! Lighthouse Behavioral Health Solutions (LBHS) is looking for quality candidates who are pursuing professional growth in a supportive environment and can thrive in a collaborative team-focused culture.

9 Paid Holidays

Paid Time Off

Sick Time Off

Paid continuing education opportunities

Paid parental leave

Medical/Dental/Vision

401(k)

Life Insurance

STAR/HRSA/Ohio student loan forgiveness programs (for applicable roles and locations)

Position: Director of Admissions

Job Summary: The Director of Admissions is responsible for overseeing the admissions process for all service levels, ensuring timely, compassionate, and compliant access to care. This role manages the admissions team, develops and implements efficient intake procedures, maintains strong relationships with referral sources, and serves as a key leader in connecting individuals with appropriate treatment services, supporting organizational growth and quality care.

Reports to: Chief Recovery Officer

Duties and Responsibilities:

Provide supervision, training, and support to admissions staff, intake coordinators, and contact center staff

Develop staffing models that ensure consistent coverage for calls, referrals, and admissions across all sites

Develop and monitor performance standards, ensuring staff meet productivity, compliance and customer service expectations

Direct the daily operations of the centralized contact center, including call flow, inquiry response, and referral management.

Monitor call volumes, response times, and call quality; adjust staffing and scheduling to meet demand.

Ensure that contact center scripts, processes, and customer service standards reflect organizational values and regulatory requirements.

Implement systems to track inquiries, conversions, and referral outcomes across all service lines.

Oversee timely completion of all intake documentation, including consents and eligibility verifications

Partner with billing and compliance teams to ensure accuracy in payer verification and reimbursement requirements

Foster a client-centered, recovery-oriented culture in the admissions department

Direct and coordinate the admissions process across all Lighthouse locations, ensuring consistency in procedures and client experience

Serve as the central point of communication between admissions, housing, clinical, and transportation teams across sites

Establish systems for prioritizing admissions requests, managing bed availability, and coordinating intake logistics across programs

Provide escalation support for complex or high-risk cases, ensuring smooth transitions into care.

Develop workflows to maximize program utilization while maintaining quality and compliance standards

Establish and maintain strong relationships with referral sources, external agencies, and community partners

Actively represent the organization at community events and networking opportunities to expand visibility and referral pipelines

Develop outreach strategies to raise awareness of Lighthouse programs and connect individuals with appropriate services

Analyze outreach efforts and outcomes, reporting insights to leadership and refining engagement strategies

Provide education to external partners about available services, admission criteria, and referral processes

Collaborate with marketing team to support strategic growth and community presence

Identify opportunities to streamline the admissions process and improve client experience

Develop and implement policies and procedures for admissions operations

Participate in quality assurance and improvement initiatives related to access, engagement, and retention

Provide clear reporting on admissions metrics, trends, referral sources, and barriers to leadership

Coordinate with leadership to align admissions strategies with program capacity and community needs

Assist in strategic planning to support organizational growth and expansion

Perform other duties as assigned

Required Experience/Abilities:

Bachelor's degree in Social Work, Psychology, Counseling, Healthcare Administration, or related field required

Minimum 3–5 years of experience in SUD, behavioral health, or healthcare admissions; at least 2 years in a supervisory or leadership role

Must pass BCI check, all Corporate Compliance checks, and employment drug screen

Desired Experience/Abilities:

Previous experience in call center operations in a health care facility

Familiarity with payer verification, Medicaid, and insurance workflows

Knowledge of SUD treatment levels of care, ASAM criteria, and payer requirements

Strong leadership, interpersonal, and conflict-resolution skills.

Familiarity with call center systems, CRMs, and EMR/EHR platforms

Lighthouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, disability status, genetics, gender identity and/or expression, protected veteran status, or any other characteristic protected by federal, state, or local law.

LBHS adheres to Title VII of the Civil Rights Act as amended, Ohio Civil Rights Act, and all applicable rules and regulations. LBHS is an equal opportunity employer.

Full-time