Customer service representative

The Customer Service Representative is responsible for interacting with customers to handle inquiries, resolve complaints, provide product/service information, and ensure a positive customer experience. The role requires excellent communication skills, patience, and problem-solving abilities.

Key Responsibilities:

• Answer customer inquiries via phone, email, chat, or in person.

• Provide accurate information about products, services, and company policies.

• Handle complaints professionally and resolve issues in a timely manner.

• Process orders, applications, and requests.

• Maintain records of customer interactions, transactions, comments, and complaints.

• Follow up with customers to ensure satisfaction.

• Collaborate with other departments (sales, technical, billing, etc.) to resolve customer issues.

• Identify customer needs and suggest appropriate products or services.

• Meet performance targets such as response time, resolution rate, and customer satisfaction.

Qualifications & Skills:

• Minimum of high school diploma (Bachelor’s degree preferred in some organizations).

• Proven customer support or client service experience.

• Excellent verbal and written communication skills.

• Strong active listening and problem-solving abilities.

• Ability to remain calm and professional under pressure.

• Proficiency in computer systems, CRM software, and Microsoft Office tools.

• Patience, empathy, and a customer-first attitude.

• Ability to multitask, prioritize, and manage time effectively.