Customer Service

Job Description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional customer support and possess strong communication skills. This role involves interacting with clients, addressing their inquiries, and ensuring a positive experience with our services. A successful representative will be able to handle various tasks efficiently while maintaining a friendly demeanor.

This list of duties and responsibilities is illustrative of the tasks performed by this position and is not all-inclusive.

Essential Duties and Responsibilities:

Act as liaison between customer, Sales, Engineering, Production, Quality and Purchasing in addressing customer requirements and issues.

Maintain constant communication with the Customer Service Representative regarding any issues which may affect on time delivery to our customer.

Manage Customer P.O.’s and create and release Sales Orders in compliance with company’s SOP’s and customer’s policies.

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Solve customer problems and turn potentially frustrated clients into happy customers.

Identify, research, and resolve pricing discrepancies.

Receive and process customer order changes and cancellations.

Respond to customer expedites.

Receive and research customer RMA requests, issue RMA to customer if necessary.

Deliver quotes for repeat orders to customers and secure PO’s.

Work with Sales team to provide excellent team support for customers.

Knowledge, Skills, Certifications and Abilities:

· EPICOR ERP software or any similar manufacturing operation software.

· Consistent ongoing employee communication.

· Must have patience, a people first attitude and must be professional at all times.

Minimum Qualifications:

· High school graduate or equivalent.

· 3 – 5 years’ experience in a customer-oriented support position.

· Ability to work efficiently in a fast paced, multi-task environment.

· Experience in a manufacturing environment desirable

· Excellent written and oral communication skills.

· Proficient with Microsoft Office Suite.Company Description

In Compass Made, a leading contract manufacturing company specializing in the production of high-quality cable, wire harnesses, and electromechanical assemblies. With our unwavering commitment to excellence and extensive industry expertise, we are your trusted partner in delivering top-notch solutions tailored to your specific needs.

At Compass Made, we understand the critical role that reliable and efficient electrical systems play in today’s fast-paced worlds. As a result, we have honed our skills and invested in state-of-the -art manufacturing capabilities to provide our customers with unmatched quality, precision, and timeliness.

Full-time