Field Training Officer, Biomass - Zambia

About the role

As a Training Officer – Biomass, you will support the delivery of impactful training programs that empower our Biomass Sales Agents and Field Teams to perform with excellence. You will facilitate engaging sessions, coordinate training activities, and ensure knowledge transfer that drives sales performance, customer satisfaction, and environmental impact awareness across our Biomass markets.

Duties and Responsibilities

Training Delivery & Facilitation

Deliver structured training sessions for new and existing sales personnel, using adult learning principles to maximise retention and practical application.

Facilitate Train-the-Trainer (ToT) programs for Team Leaders (TLs), Territory Sales Managers (TSMs), and Regional Sales Managers (RSMs) to build internal training capacity.

Adapt training delivery methods to suit diverse audiences, ensuring inclusivity and effectiveness.

Team Coordination & Administration

Collate, analyse, and execute day-to-day training needs in the sales and field operations teams in alignment with the Training Lead’s directives.

Coordinate logistics for all training activities, including scheduling, materials preparation, and participant communication.

Liaise with external trainers when necessary to support specialised learning interventions.

Monitoring, Evaluation & Continuous Improvement

Systematically collect and analyse feedback from trainees and trainers to identify improvement areas in content, methodology, and delivery.

Monitor post-training performance and knowledge retention, proposing remedial actions where required.

Track and report training attendance, completion rates, and learning outcomes as per set KPIs.

Content Familiarity & Learning Resource Management

Stay up-to-date with Burn Manufacturing’s Biomass training curriculum and content to ensure accurate and effective delivery.

Support in localising training materials to enhance cultural and market relevance in conjunction with the Training Lead.

Success Metrics (Aligned to Burn KPIs) Commercial-Facing KPIs (80%)

90% Training Attendance

80% Knowledge Retention (via LMS or quizzes)

Measurable Pre vs. Post Sales Uplift

80% Quality of Agent Interaction (QoAI)

Training delivery within approved budgets

Internal Team KPIs (20%)

95% Training Completion vs Schedule

100% Sessions Delivered per Training Calendar.

Skills and Experience

Minimum 3 years’ experience in training facilitation, learning delivery, or sales enablement, preferably within clean energy, FMCG, or related sectors.

Strong facilitation, presentation, and communication skills.

Good command of adult learning principles and ability to apply them practically.

Organised, proactive, and able to manage multiple training sessions within tight timelines.

Knowledge of clean energy products, biomass stoves, or carbon markets.

Familiarity with digital learning tools and simple LMS platforms.

Passion for climate change education and environmental sustainability.

Learner-Centred Delivery: Designs and facilitates training with the learner’s needs in mind

Adaptability: Adjusts approaches based on trainee feedback and learning assessments

Collaboration: Works effectively with team members, sales leaders, and external partners

Attention to Detail: Ensures accurate and thorough delivery of training content

Initiative: Proactively identifies learning needs and proposes solutions

Knowledge of the carbon market, climate change causes, and environmental impact will be an added advantage. Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).