Customer Service Advisor (Part Time)

CUSTOMER SERVICE ADVISOR - PART TIME

3 DAYS PER WEEK BETWEEN MONDAY - FRIDAY WORKING 21 HOURS PER WEEK - THE DAYS ARE FLEXIBLE

ANNUAL SALARY OF £

What's in it for me?

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent on a permanent PART TIME basis.

This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.

What are the benefits?

Permanent position

Free parking

Friendly supportive team

Modern working environment

Day to Day Duties

To liaise with customers on all aspects of the business of the organisation to ensure customer satisfaction and a high-quality service are maintained at all times

Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation

Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the customer service guidelines and standing financial instructions

Identify customers' unsatisfied lines and action in accordance with individual customer requirements

Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments

Liaise with customers and manage return requests, making decisions on the time-scale, value, suitability and possible reallocation of the same, within customer service guidelines

Investigate missing orders and where necessary authorise customer credit's or declines within a given limit

Develop the relationship and lines of communication between the organisation and customers

Advise customers of suitable alternative products and place orders where necessary on their behalf

Support inventory in managing all stock levels by targeting and contacting potential customers

Essential Skills

PC literate

Previous customer service experience is essential ideally in an office environment

Work on own initiative

Problem solving

Good communication

Good planning and organisation

Confidence

Pleasant, helpful attitude to all internal and external customers

Desirable Experience

GCSE/O Level English or equivalent desirable

Training

Training is provided and ongoing support throughout

Apply

This client values its workers and provides an excellent work environment

If you are looking for high-paying, reliable work, click below to apply today or get in touch with our recruitment team to find out more

People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process