Workplace Lead (FM)

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This role oversees the end-to-end occupant and guest experience within the assigned portfolio. The primary objective is to deliver an exceptional workplace experience by prioritizing human-centric, engagement-focused activities. Responsibilities include managing teams, site operations, service contracts, sourcing, procurement, managing asset register and financial decisions—all aimed at achieving operational excellence while ensuring safe working practices in all aspects.

This role serves as the primary liaison between the client and the JLL Workplace team for workplace activities. It supports account initiatives by ensuring consistent implementation of operational excellence and service delivery.

CORE RESPONSIBILITIES

Client/Stakeholder Management (in support of the Country Head)

Develop and manage Client relationships, ensuring that expected service levels are achieved.

Comply with all requirements of the Client contract, meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback.

Leadership / Staff Management

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Leading the team to deliver operational excellence.

Develop the skills and capabilities of the team through trainings, performance assessments to empower, engaged and motivate the team.

Managing resourcing of the team and develop a succession plan for key team members and on-site Vendors.

What your day-to-day will look like:

Oversee the fulfilment of all operational requirements according to the scope of work.

Create and implement streamlined operational procedures and performance metrics to enhance efficiency, accuracy, system reliability and consistency.

Lead client specific initiatives such technology roll-outs, benchmarking and best practices etc.

Ensure site financial operations are meet or exceed targets, adhering to all financial processes and controls.

Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures.

Maintain data integrity of all systems across regional systems and conduct periodic audits.

Meet or exceed SLA/KPI scores, ensuring information and reports are shared and uploaded on client’s portal.

Monitor and manage staff performance based on Individual Performance Management criteria.

Address user complaints and concerns with effective solutions and follow-up.

Review and audit supplier/service provider performance to confirm fulfilment of contractual obligations.

Conduct regular and details office and building inspections.

Ensure Work Order system is monitored, and any defective items/service are addressed and/or rectified in a timely manner.

Provide support for critical out-of-hours issues and as a key team member in responses to emergency situations.

Coordinate churn work and minor project works requested by users.

Oversee and manage change management process.

Report incident through established escalation channels, proposing measures and solutions.

Manage and maintain an up-to-date vendor contract database and asset register.

Oversee vendor procurement processes and manage contract execution and negotiation, including preparation of tender documentation and contracts in accordance with agreed guidelines.

Generate reports and deliver presentations as per the service delivery requirements and overall account management.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

Excellent verbal and written communication skills as well as presentation skills

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.

Strong analytical, organization and administration skills

A minimum of 8 years in the Facility Management

Minimum 3 years of team management experience

An added benefit would be Engineering degree.

Understanding of building engineering services would be a benefit.

Understanding of health and safety best practices in corporate environments

Experience in continuous improvement initiatives and process optimization.

Location:

On-site –Lahore, PAK

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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