Service Manager

Spitzer Subaruin DuBoisis looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Manager runs an efficient and profitable service department through effective staffing, customer retention, cost controls, achievement objectives, and maintenance of all service records. Ensures that the daily inventory of technicians time is consistently sold to service customers.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

Flexible work schedule - 5 day work week!

Subaru product training and ongoing training with Spitzer University

Opportunities for advancement - we love to promote from within the organization!

401K with a 5% employer match

Medical, dental, and vision insurance

Generous paid time off - 80 hours after 1 year of service

Paid uniforms, Name Badges and Business Cards

Employee assistance program

Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

Forecasts goals and objectives for the department and strives to meet them

Hires, trains, motivates, counsels, and monitors performance of all service and parts staff

Attends managers meetings

Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys

Strives for harmony and teamwork within the department and with all other departments

Develops and implements a marketing plan which promotes new and repeat business

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-To-Know, etc.

Understands and ensures compliance with manufacturer warranty and policy procedures

Facilitates and/ or conducts technical training and sends employees to appropriate training schools as needed

Monitors technicians daily productivity reports and corresponding payroll records

Monitors and follows up on parts orders with the parts manager to ensure availability

Establishes and maintains good working relationships with customers to encourage repeat and referral business

Maintains high- quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality

Ensures that the work areas and customer waiting areas are kept clean

Serves as liaison with factory representatives

Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance

Prepares pricing guides and maintenance menus for frequent labor operations

Handles customer complaints immediately and according to Spitzers guidelines

Establishes and maintains 24- hour follow- up with all customers to confirm satisfaction with their service experience

Maintains a safe work environment

Maintains a professional appearance

Performs other related duties as assigned