Service Manager

Job Description

Service Manager – Shults Ford Lincoln

Are you a dynamic leader with a passion for automotive excellence? Join our thriving high-volume Ford dealership as a Service Manager! Shults Ford is the #1 Volume Leader in Pennsylvania! We're seeking an experienced, customer-focused professional who can efficiently manage operations and inspire our dedicated service team.

What We’re Looking For:

Minimum of 3 years' experience as a Service Manager in an automotive dealership.

Ford dealership experience preferred but not required.

Proven ability to effectively manage high-volume service operations.

Exceptional leadership, organizational, and customer service skills.

Strong knowledge of automotive service processes, warranties, and dealership management systems.

Competitive Compensation Package Including:

401(k) plan with company contributions.

Comprehensive medical, dental, and vision insurance.

Paid time off (PTO) and your birthday off.

Life insurance to protect your loved ones.

Career Development:

Paid training and opportunities to grow within the company.

State-of-the-art facilities and equipment.

Manufacturer-sponsored training programs and events

Team Environment:

Be part of a busy, supportive service department.

Community involvement and engagement.

Key Responsibilities:

Oversee daily operations of our busy service department, ensuring outstanding customer satisfaction and productivity.

Lead, mentor, and develop a high-performing team of technicians, advisors, and support staff.

Maintain and improve service department profitability by monitoring performance metrics, expenses, and departmental goals.

Foster positive customer relationships through effective communication and resolution of concerns.

Ensure compliance with Ford's standards and dealership policies.

Manage warranty claims and collaborate closely with Ford representatives.

Why Join Us?

Competitive compensation with performance-based bonuses.

Comprehensive benefits including health, dental, vision, and 401(k).

Opportunities for professional growth within a supportive and forward-thinking dealership.

State-of-the-art facilities with advanced tools and equipment.

Engaged, professional environment dedicated to customer and employee satisfaction.

Equal Opportunity Employer:

Shults Ford Lincoln offers equal employment opportunities regardless of race, color, religion, national origin, disability, veteran status, or any other characteristic protected by applicable laws.

Full-time