Guest Relations Supervisor

What will I be doing?

As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise the Guest Relations and support Front Office team

• Greet VIP and regular guests, ensuring a personalized experience

• Handle guest concerns and complaints promptly and professionally

• Coordinate special guest requests and amenities

• Maintain strong communication with all departments to ensure guest satisfaction

• Train and coach new team members

• Assist in managing shift schedules and daily reports

What are we looking for?

• Previous experience in a front office or guest relations role, ideally in a supervisory position

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to lead a team and inspire a guest-first mindset

• Fluent in English; additional languages are a plus

• Flexible schedule, including weekends and holidays

Schedule: Full-time