Customer Service Assistant

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Assistant! This role involves answering phones, handling data entry, and providing administrative support to ensure smooth daily operations. The ideal candidate will enjoy working with people, have excellent communication skills, and be comfortable learning and following established procedures.

Responsibilities:

Answer incoming phone calls and provide professional, courteous customer service

Perform accurate data entry and maintain organized records

Assist customers with processing registrations, renewals, license plates, placards, and related documentation

Handle financial transactions, including billing, payments, and reconciliation in accordance with policies and procedures

Research and resolve customer inquiries, requests, or complaints by applying applicable rules and procedures

Operate office systems, databases, and equipment to enter, update, and retrieve information

Support clerical tasks such as filing, sorting mail, preparing reports, and maintaining office supplies

Provide cross-coverage for other Customer Service Assistants as needed during peak times or absences

Assist in onboarding and training new staff when required

Qualifications:

High school diploma or equivalent required

Previous experience in customer service, administrative support, or clerical roles preferred

Strong communication and interpersonal skills

Proficiency with computers, data entry, and office equipment

Ability to multitask, stay organized, and follow detailed procedures

Comfortable handling transactions, balancing cash, and maintaining accuracy under pressureCompany Description

Alpha Rae Personnel is a full-service Universal Workforce Solutions and Executive Search firm with a proven track record of success. We have over 30 years of experience placing candidates for many different kinds of positions with a wide variety of companies locally, regionally, and all over the United States.

Please contact our office to discuss how we can assist "YOU" in your employment search.