Bilingual (Spanish/English) Customer Service Agents for US Healthcare

Company Description

Macro Outsourcing is a Business Process Outsourcing company that provides transcription, billing, and document management services to medical clinics and physicians in the United States. Our mission is to enhance the efficiency and manageability of back-office operations like medical transcription and billing, maintaining high quality and security standards as required by the healthcare sector and HIPAA regulations. Our team includes finance, technical, medical, and legal professionals with significant industry expertise. Macro focuses on customer satisfaction, excellence in service, and innovation to add value to our users.

Role Description

This is a full-time hybrid role for Bilingual (Spanish/English) Customer Service Agents based in New Delhi, with some work from home flexibility. Customer Service Agents will interact with customers to answer inquiries and resolve issues, ensuring a high level of customer satisfaction. Day-to-day tasks include responding to customer inquiries, managing customer support requests, and delivering exceptional customer experiences.

Qualifications

Skills in Customer Service Representatives and Customer Support

Ability to ensure Customer Satisfaction and deliver excellent Customer Experience

Fluency in both Spanish and English

Excellent communication and interpersonal skills

Ability to work independently and as part of a team in a hybrid work environment

Prior experience in the healthcare sector is a plus

Familiarity with HIPAA regulations and compliance is beneficial

High school diploma or equivalent; a bachelor's degree is a plus