Desktop Support Engineer

Responsibilities Provide first-level support to end-users for hardware, software, and network issues. Install, configure, and maintain desktop systems and peripherals.

Troubleshoot and resolve technical problems promptly.

Document incidents, solutions, and maintain accurate records.

Assist in the setup and configuration of new equipment.

Ensure timely resolution of user queries and issues.

Communicate effectively with end-users to understand their needs.

Mandatory Skills

TROUBLESHOOT DESKTOP / LAPTOP HARDWARE

Desirable Skills

REMOTE DESKTOP SUPPORT TOOLS

Skills to be evaluated on

TROUBLESHOOT DESKTOP / LAPTOP HARDWARE