Medical Front Desk Receptionist

Company Overview:

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the Southeast while providing clinical and surgical services to our patients. Integrated Pains Solutions, PLLC is the North Carolina division of SSJC with over 11 clinics in North Carolina and growing. We excel in providing quality care to all our patients and are trend setters in the field with our multi-modality treatment options and varied care delivery models. We are seeking qualified individuals to join our team and provide exceptional patient care!

OPEN POSITION LOCATIONS: Fayetteville, NC

Full time position- Monday- Friday. Monday - Thursday 7:30 am-5pm and Friday 7:30am-12pm.

POSITION SUMMARY: The Medical Receptionist is responsible for answering incoming calls, directing calls to appropriate staff, greeting, and checking in/checking out all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff.

DUTIES AND RESPONSIBILITIES

· Greets and directs all patients within the practice · Obtaining patient demographic and verifying insurance information at each visit.

· Obtaining necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records.

· Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.

· Obtaining patient authorization for medical records release (HIPAA compliance).

· Schedules any necessary appointments after completion of patient visit.

· Monitor and review patient schedules for next day office appointments.

· Identifying and resolving minor patient billing complaints.

· Assists in ordering, receiving, and stocking of office supplies.

· Maintaining cleanliness of waiting room.

· Assists other Medical Receptionists and Medical Secretaries as needed.

· Other duties as assigned.

EDUCATION & EXPERIENCE

· Minimum of a High School diploma; Associates Degree preferred.

· At least one-year relevant experience and/or training.

· EMR experience preferred.

QUALIFICATIONS & REQUIREMENTS:

· Strong organizational skills.

· Strong multi-tasking skills.

· Strong verbal and written communication skills.

·Ability to work independently on assigned tasks as well as accept direction on given assignments.

· Able to work collectively with administration and staff.