Desktop Support Engineer

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

The Role

You will be responsible for :

Escalating technical issues to the relevant parties when needed and following up till the issues are closed.

Ensuring all standards and procedures are followed and maintained.

Answering queries and resolving issue relating to usage of standard applications and IT services.

Providing monthly help desk reports.

Ideal Profile

You possess a Degree/Diploma in Computer Science, Engineering or related field.

You have at least 2 years experience, ideally within a Helpdesk / Technical Support role.

You have excellent communication and interpersonal skills.

You are highly goal driven and work well in fast paced environments

You are a strong team player who can manage multiple stakeholders

You are adaptable and thrive in changing environments

What's on Offer?

Work alongside & learn from best in class talent

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