Benefits and Leave Experience Advisor

Requisition ID: 211892

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. As a member of the Benefits & Leaves Experience team, will also be involved in gathering information to help resolve escalations where appropriate.

Accountabilities

Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge

Enters/processes employee leave status changes in HR systems throughout the leave process

Ensures data accuracy and integrity of employee records through established internal control mechanisms

Responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders

Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA’s)

Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience

Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct

Reporting Relationships

Primary Manager: Lead, Benefits & Leaves Experience

Dimensions

Accurate Approvals (Workflows) and Data Entries

Answers Tier 2 escalations from all areas of the Bank (global scope)

Volume of transactions (TBD)

Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule

Education / Experience / Other Information

Post-secondary Degree or Diploma in Business or Human Resources or pursing education in related field

CHRP designation is considered an asset

Experience in a call/contact Centre or in a customer focused area an asset

Knowledge of Benefits functions would be an asset

Knowledge of HR transactions and Pay cycle impacts

Deep understanding and knowledge of Bank policies and procedures

Strong knowledge of Organizational structure and complexity

Strong team player skills – experience with working with teams

Attentive to details and deadlines; ability to manage multiple priorities

Experience with transaction processing and data management

Experience in conflict / issue resolution

Strong verbal and written skills

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.