Customer Service Executive

CRAZZ Group, a technology company that has the sole objective of providing the best technology solution to modern issues faced by our clients,

The Role

You will be responsible for :

Answering client correspondences through email, social media, and by phone.

Relaying extensive product information to customers.

Closing sales for the company.

Filing customer records, including contact information, purchases and billings.

Conducting surveys and writing reports based on customer feedback on products and services.

Providing customers with clear instructions to resolve issues.

Rerouting customer calls to other departments when advanced solutions are needed.

Managing orders and ensuring their prompt delivery.

Ideal Profile

You have at least 1 year experience within a Customer Service role, ideally within the Consulting industry.

You possess excellent interpersonal as well as written and verbal communication skills.

You are a strong networker & relationship builder

You pay strong attention to detail and deliver work that is of a high standard

You are highly goal driven and work well in fast paced environments

What's on Offer?

Opportunity within a company with a solid track record of performance

Fantastic work culture

Leadership Role

fullTime