Retail Supervisor

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

Join our small high energy team and take the lead in keeping skis and snowboards in top shape. As a Tuning Supervisor, you’ll oversee daily operations, support other staff, and ensure every guest receives perfectly tuned gear. This is a hands-on role with real responsibility, ideal for someone who knows their way around skis and snowboards, and enjoys working in a fast-paced team focused environment. Bring your experience and love for the slopes!

Job Specifications:

Starting Wage: $23.00/hr - $24.73/hr

Employment Type: Winter Seasonal 2025/2026

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities:

As a Supervisor of the Rental department, this job oversees the daily operations of a high volume,seasonal operation that tunes and repairs ski and boards for the entire resort. The retail/rental supervisor’s responsibilities include:

Provide excellent guest service while advising on gear condition

Perform both tuning and repair services for guests - we will train you!

Work together with teammates to maintain safety standards

May include other responsibilities such as cashiering, retail sales, rentals, or other departments

Communicating with guests about their gear and available tunes

Manages through uncertainty and changing situations

Driving professional development in yourself as well as others

Providing consistent and direct feedback, coaching and guidance to team members

Meeting with other departments and committees to ensure department is aligned with initiatives

Managing inventory and machine maintenance

Operating a 16ft. box truck – we will train you!

Other duties as assigned

Job Requirements:

1-3 years previous leadership experience

1 year experience in a rental shop

Display mechanical aptitude to be able to perform ski and snowboard tunes, maintenance or repairs.

Ability to work a flexible schedule; including nights, holidays and weekends

Commitment to exceptional Customer Service

Ability to stand and move in an active, team-oriented environment for extended periods

Ability to communicate fluently through spoken and written English

The expected pay range is $23.00/hr - $24.73/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 511444

Reference Date: 09/07/2025

Job Code Function: Store Operations

Full-time