Call Center Agent - Clark

We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat

Resolve customer issues and complaints with a focus on first-call resolution

Maintain accurate and comprehensive records of customer interactions

Collaborate with team members to improve customer service processes

Provide product and service information to assist customers with their needs

Proactively identify opportunities to enhance the customer experience

Meet or exceed individual and team performance targets

Required Skills and Qualifications

At least High School Graduate (Old Curriculum) with or without BPO Experience

Must be conversant in both spoken and written English

Amenable to work fully on-site in Clark, Pampanga

Amenable to work on shifting schedule

Can start ASAP

Must be resourceful and able to solve problems while ensuring compliance to processes and policies

Able to collaborate with other team members and is receptive to feedback