Customer Service Specialist

About Job

We have an excellent opportunity available for a Customer Service Specialist to make a difference at Kraft Heinz. You’ll be working in a high-performing team, alongside peers who are always trying to reach the next level.

About the Role

In this position, ensuring robust and effective order processing methods. Working in SAP and Excel to input and process orders and deliveries to ensure optimal flow of goods to customers.

Key Responsibilities

Support demand planning team and sales team on building forecasts and plans to drive growth in IMS.

Securing monthly turnover of business unit by issuing invoicing on SAP on time and doing monthly reconciliations with Finance team.

Analyzing customer service metrics and providing insights to stakeholders to inform business decisions.

OTIF focuses on each order. Good communication with logistics manager, demand planner and customers to ensure availability of products in accordance with SNOP Meetings.

Dealing with customer queries (price enquiries- tracking of orders etc.)

Driving service excellence through customer service team in order to meet or exceed customer service expectations.

Ensuring understanding of customer service needs and driving service projects to meet or exceed them etc.

Focusing on CS KPIs as OTIF & CFR for each order. Ensuring product availability through good communication with logistics, demand and customers as aligned in SNOP meetings.

Qualifications

Degree is in Engineering- Business Management- International Trade or relevant degrees.

1-3 years of S&OP and Logistic related activities (customer service- demand & supply- logistic execution)

Advanced knowledge of Excel (data filters- VLOOKUP- Pivot Tables)

Strong analytical and problem-solving skills

Ability to communicate with excellence and simplify issues in comprehensive plan for action

Advanced knowledge of SAP OTC processes- ERP Programs

Preferably fluent in English

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy & Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Location(s)Istanbul Branch

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

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