Onsite Technician Trainee

Job Description

Description:

The Onsite Technician Trainee will be responsible for repairing and refurbishing a full range of surgical instruments according to industry best practices and company specifications. Work will be completed in a company-provided mobile lab which the trainee will learn to maintain. The Onsite Technician Trainee must be able to work independently and must exhibit the drive and integrity needed to provide consistent results for customers.

After successful completion of the initial training at the SIS headquarters, the Onsite Technician Trainee will be relocated to a customer location within the continental U.S. for a minimum of one year. This is a great opportunity for travel and to build a career. If relocation is not a possibility for you, please apply to other SIS job postings which do not require a move.

Requirements:

During the course of training, the Onsite Technician Trainee will learn to:

Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines

Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile lab

Ensure all information provided to home office is correct and accurately recorded

Interact with hospital personnel in a professional manner to ascertain necessary repairs and make recommendations to hospital personnel regarding upkeep of instrumentation and to perform all other necessary interaction to ensure customer service satisfaction

Receive and return instrumentation to customer in a professional and timely manner, consult with hospital personnel regarding instrumentation and repairs, and make recommendations to hospital personnel regarding instrumentation as necessary

Maintain lab inventory and supply levels as well as adhere to SIS SOP for Mobile Repair Labs

Forward any equipment not designated for repair on Mobile Repair Lab to appropriate repair location

Maintain service logs for Mobile Lab and Mobile Lab accessories and equipment

Adhere to hospital criteria, products, special contract terms, etc

Perform and/or ensure periodic maintenance/repair of Mobile Lab (tire rotation/change, major motor, body, generator repair, etc.) or bring vehicle to a specialist for other maintenance and repair as appropriate

Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer

Acquire a purchase order number from customers for each repair visit where appropriate

Maintain a master tray list for each customer including service dates

Identify areas of improvement regarding quality issues and offer solutions

Actively participate in continued education and training

Any and all duties as assigned by SIS

Capabilities:

Capable of using both hands to manipulate instruments, tools and machinery

Ability to read, write, speak, and understand English

Ability to work well under deadlines

Acute attention to detail

Ability to operate autonomously

Aptitude for analyzing and solving problems

Capable of standing/being on feet majority of the day

Capable of occasionally lifting items up to 50 pounds

Maintain a professional demeanor

Company Description

For 54 years, Surgical Instrument Service Company, Inc. (SIS) has been providing superior products and services to hospitals and healthcare facilities across the country. We pride ourselves on the personalized service we provide to each one of our customers.

SIS is a surgical instrument and device repair company that was founded by a veteran and former OR Nurse in 1971. Our goal has always been to serve as a superior alternative to the manufacturer for instrument repair and maintenance. Our primary objective is to help healthcare providers avoid expensive endoscope, device, and general instrument replacement through service excellence, process improvement, and a transparent value proposition.

For more information on SIS, please visit:

Full-time