Customer Service Representative

Duties:

• Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA's. Post sales and quotes follow up. Run reports as assigned.

• Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities.

• Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.

• Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.

• Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.

• Other Duties as assigned

Skills:

• 1-3 years of experience

• Minimum of 1 year sales experience preferred

• Excellent communication skills, both written and verbal

• Excellent customer service skills

• Excellent organizational, analytical and interpersonal skills

• Detail-oriented

• Ability to work and multi-task in a fast paced environment

• Previous customer service or technical experience preferred.