Help Desk Analyst 1

Engagement Type

Contract

Job Responsibilities

• Oversee the daily performance of computer systems and applications.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.

• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED

• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

• 1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

• Knowledge of Apple iOS

Required/Desired Skills

Skill Required/Desired Amount of Experience Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required 0 Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 1 Years Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Required 1 Years Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 1 Years Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 1 Years Bilingual - Spanish/English Required 0

Skills:

Outlook, MS Office, Win 7 and 10, Active Directory.