Clinical Manager

Job Description

The Clinical Manager is responsible for management and supervision of the clinical staff assigned to flight and/or ground operations. This includes, but is not limited to, new employee selection, promotions and assignments, appraising employee productivity, handling grievances or complaints, employee discipline, scheduling, initial and continuing education for crew members, vehicle maintenance, determining the types of equipment and materials used in performing daily tasks, ensuring the team maintains and follows safety procedures and record keeping. This position also maintains proficiency in the role of Paramedic or Nurse. Must be available to work varied shifts and cover call shifts. Will be required to drive personal or company vehicles whenever and wherever business needs necessitate.

This position is subject to the Crew Safe Weight Policy when maintaining proficiency in flight status. In the event a Clinical Manager exceeds the weight limit, they will be allowed to assume all administrative responsibilities while not on flight status. All other requirements of the Crew Safe Weight Policy apply to this position.

QUALIFICATIONS:

Bachelor’s degree preferred or equivalent

Minimum 3 years clinical manager or supervisor experience preferred

Maintains licensure and certification required for Paramedic or Nurse for assigned location in accordance with LFN policy

Emergency Vehicle Operator Course (EVOC) completion if supervising a base with Ground Operations

Proficient in Microsoft office suite

Exceptional customer service skills

Able to multi-task in a fast paced, high-growth environment

Proactive and self-directed with the ability to work with a team and autonomously

Strong organizational and analytical skills with high attention to detail and accuracy

Excellent communication and interpersonal skills, both written and oral, with the ability to communicate effectively and efficiently

Relies on extensive experience and judgment to plan and accomplish goals

Leads and directs work of others

Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy requirements, and able to travel whenever or whenever business needs necessitate

ESSENTIAL DUTIES AND RESPONSIBILITIES:

CLINICAL MANAGEMENT: The Clinical Manager will provide direct guidance and oversight to clinical crew members in their assigned area of responsibility by ensuring clinical consistency and compliance for all LFN clinical employees. This position will serve as a liaison between clinicians, leadership, other divisions, customers, and vendors to facilitate and develop clinical standards and process improvement activities across multidisciplinary teams. Duties may include:

Identify and develop tactical plans in line with company strategic vision, including project proposals and implementation strategies to ensure excellent clinical standards are adhered to

Development and implementation of metrics to measure execution and success of clinical activities and objectives

Ensure accurate input of information for establishing, tracking, trending, and analyzing quality indicators

Responsible for ensuring compliance with regulations and rules of accrediting bodies and initiating change when needed

In conjunction with the education team, the Clinical Manager will help oversee new employee orientation process and ensure ongoing clinical education and expectations are met and orientation is successfully completed

Ensure clinical staff maintain required standards and competencies in accordance with applicable accreditation standards and state and county guidelines, LFN policies, and clinical agreements within designated timeframes. Monitor clinical crew during duration of employment ensuring compliance.

Ensure compliance of staff with annual training curriculums

Complete final evaluation of clinical crew members upon orientation completion in conjunction with the Clinical Education department

Create schedules and ensure adequate staffing

Review and approve employee timecards

Oversight of clinical logistics at assigned location(s), ensuring processes and procedures related to LFN’s clinical supplies, medications, and equipment are in adherence to LFN’s policies

Regular attendance and punctuality is required

OPERATIONS:

Maintain a thorough knowledge of company, regional and other regulatory standards and guidelines as pertinent to air and ground medical services

Assist employees with clinical training, information and support so they may solve problems and improve operations at the staff level

Ensure adherence with organizational policies and procedures (e.g. payroll, compensation, corrective action)

Must objectively coach and discipline, when appropriate, in a timely and consistent manner

Must ensure employees consistently maintain a positive work environment and work to constructively improve the work environment and processes

LEADERSHIP:

Create a work environment reflecting a positive atmosphere, high employee satisfaction, competence, and teamwork

Provides and models clinical and general professional leadership to all internal and external stakeholders

SAFETY:

Ensure adherence to LFN safety and risk management culture as outlined in Safety and Risk Management Agreement, SMS, and related policies

Preserve safety and risk management culture and rules

Report all concerns related to safety and risk management immediately, working collaboratively with the safety and quality departments, and others as needed, to ensure a thorough investigation is completed

Be knowledgeable regarding all safety and risk management policies and procedures; be an agent for communicating safety and risk management information.

BENEFITS

LFN offers competitive compensation above industry standard

Medical

Dental (Company pays for employee 100%)

Vision (Company pays for employee 100%)

Life/AD&D (Company pays for employee 100%)

Short & long term disability (Company pays for employee 100%)

401k – with 100% vested employer contribution

Multilingual Stipend

Tenure bonuses

Adoption assistance

Paid parental time off

Bereavement leave (including pets)

Tuition/Training reimbursement

Paid volunteer time

Employee Recognition Awards

A generous paid time off plan starting at almost 4 weeks a year for full time employees

Wellness Reimbursement Program

Life Flight Network Membership

Dog friendly work environment

All candidates are subject to drug screening and background investigation.

Life Flight Network is an equal opportunity employer.