Membership Sales Associate - plus commission (Dog Grooming)

Job Description

Front Desk Sales Associate Full Time

Total Average Compensation: $20$22/hour (Plus Additional Sales Bonus Opportunities)

Schedule: 3540 hours/week Closed Sundays

Location: Lake Zurich & Buffalo Grove, Illinois

Who We Are

Scenthound isnt your typical dog grooming shopwere transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.

At Scenthound, were more than just dog loverswere a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.

Our North Star

We remove barriers so people can love and connect with their dogs every day.

Our Core Values

Dog First We speak dog.

One Pack We support each other.

Bring Love We love what we do.

Seek Growth We invest in ourselves and each other.

Make a Difference We are the change.

About the Role

As a Front Desk Sales Associate, you are the first impression of Scenthound. This role is a blend of sales, customer service, and operational excellence. Youll build relationships with dog parents, educate them on our wellness-focused services, and drive growth through memberships, product add-ons, and appointment rebooking.

This is a great role for someone who is hands-on, tech-savvy, and ready to make an impact through measurable results.

What Youll Do

Manage inbound leads through our CRM, schedule appointments

Educate customers about our services to drive membership and product sales

Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales

Recommend add-on services based on dog needs

Deliver an exceptional, informative customer experienceevery time

Collaborate with grooming and management teams for optimal scheduling and service delivery

Troubleshoot customer concerns and ensure satisfaction

Help maintain a safe, clean, and welcoming front-of-house environment

What Were Looking For

Sales Experience: Background in retail, hospitality, or membership-based sales is preferred

Customer Service: Experience providing high-quality, solutions-based service

Dog Lover: Passion for pet health and wellness is a plus

Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way

Tech-Savvy: Familiar with CRM, POS, and scheduling systems

Analytical: Ability to read and act on performance data

Leadership Potential: Motivated to take initiative and support team success

Benefits & Perks

Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager

Health benefits: Medical, dental, and vision (for full-time employees)

Paid Holidays: 4 in a Year

Time off: Paid time off (PTO) for both full- and part-time team members

Work-life balance: No late evenings, and closed on Sundays

Unlimited: Snacks and Drinks on the house

Free Grooming: Bring in your pet for free grooming once a month

Financial perks: Participation in tip pool, merit-based raises

Bonus opportunities up to $500/month based on results

Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community

Ready to Join the Pack?

Contact Valerie Converse at to apply or for more information.

Full-time