Dispatcher

Transport Care Services is proudly serving the transportation needs of all its clients and continues to look for professional, qualified candidates who are dedicated to assisting the local community.

Transport Care Services is hiring for a Dispatcher to provide direction and maintain two-way communications with all operators. While monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions because of vehicle/operator availability and/or emergency situations.

Essential Functions

Assign work, vehicles, and onboarding equipment to operators

Assign stand-by or extra board operators to minimize service disruptions

Review Pre-trip and Post-Trip inspections for reassignments or maintenance

Maintain attendance log for operators and other appropriate staff

Assign vehicles considering preventive maintenance schedules and capacity

Maintain two-way communication with operators

Monitor operators and trip status

Maintain scheduling and performance data in the event of real-time operations

Assist operators in the event of emergency, vehicle malfunctions

Communicating effectively with operations, safety, and maintenance staff

Reschedule trips in the event of vehicle malfunction, traffic, or an emergency

Assign will-call and same day trips to available and appropriate vehicles

Reconcile trip manifests and fares collected by operators upon check-in

Secure all equipment issued to operators at pull out upon check-in

Assist passengers in using the service and any inquiries

Document daily events accurately and appropriately

Maintain a safe work area to reduce injury to self or other employees

Maintain professional demeanor and appearance

Monitor driver hours to meet local and federal laws and rules

Qualifications

High School Diploma or Equivalent

Must be 21 or over

Valid Drivers License

Obtain and maintain a DOT physical

Have extensive knowledge of the Charleston, SC area

Strong customer service skills

Data entry and general knowledge of windows and Microsoft Office package

Ability to read, write and speak English - basic knowledge of Spanish may be required depending on contract location and requirements

Able to use multi-line phone system and handle multiple tasks concurrently

Ability to work independently and follow directions

Ability to adapt and remain flexible in a dynamic environment