Customer Service Representative

Job Description

Customer Service Representative

Start Date: September 29, 2025

Shift Options:

Tuesday – Saturday 1:00 PM – 10:00 PM

Sunday – Thursday 1:00 PM – 10:00 PM

Friday – Monday 11:00 AM – 10:00 PM

Training Schedule: Monday – Friday 7:00 AM – 4:30 PM (Classroom + Floor Shadowing)

About the Role

Join a fast-paced, customer-focused team supporting major national accounts such as CVS, Walmart, Target, and Amazon. This is a great opportunity for individuals looking to transition from retail or food service into a professional setting with long-term career growth. You’ll be responsible for managing service requests, coordinating with technicians and subcontractors, and ensuring timely and accurate resolution of customer needs. ️ Key Responsibilities

Handle incoming work ticket orders via phone or electronically

Verify and qualify customer service requests

Dispatch purchase orders and coordinate technician check-ins

Provide prompt, knowledgeable service to ensure customer satisfaction

Perform other duties as assigned Ideal Candidate Profile

1+ year of customer service experience (retail, food service, or call center)

Strong communication and multitasking skills

Tech-savvy and confident navigating multiple systems

Detail-oriented and organized

Proficient in Microsoft Office programs Why You’ll Love This Role

Unlimited overtime available once hired permanently

Pay increase upon conversion to a permanent employee

Annual raises every June

Hybrid work option available after 6 months post-conversion

Internal growth opportunities and long-term career path

Relaxed, supportive management in a spacious office setting

Not a traditional call center – open cubicle environment with business casual dress (jeans OK, no tennis shoes)

#westpriority25

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Olathe,Kansas.

Application Deadline

This position is anticipated to close on Sep 16, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.