Team Leader - Recreation 康乐部领班

任职资格

Qualification:

1.达到客人的服务期望 确保客区顺畅有效的运营

To ensurethe smooth and efficient running of the guest services areas with exceptionguest relations, service and communication.

2.确保保持工作环境的五星级水准 并为所有客人留下积极的第一印象

Ensure the maintenance of a five star environment andpositive first impression for all guests.

3.始终根据凯悦酒店的品牌标准提供礼貌 专业 高效 灵活的服务

To provide a courteous, professional, efficient and flexibleservice at all times, following Hyatt Regency Standards of Performance.

4.确保所有的服务员,救生员及服务员始终提供礼貌 专业的服务

Ensure all Services Officers, Life Guard andFitness Attendant provide a courteous and professional service at all times.

5.必须确保宾客服务员,健身教练,救身员遵守预约时间表提供服务

Must ensure that the Guest Service Officer, FitnessTrainer, Life Guard adhere toappointment timings.

6.全面掌握酒店健身中心的服务和产品知识 具备促销的能力

Tohave a thorough understanding and knowledge of Hotel Fitness Center services and products and the ability to up sellalternatives.

7.全面了解工作知识 能够根据服务标准对下属的工作起到监督 纠正和示范作用 定期回顾主要工序并根据最新发展趋势 顾客期望和运营指导思想进行相应修改

To have a full working knowledge and capability tosupervise, correct and demonstrate tasks to subordinates to the standard set.Please note that Master Task Lists are reviewed and changed on a regular basesreflecting change in trends, guest expectations and operating philosophies.

任职资格

Qualification:

1.较强的领导能力 培训能力和人际交往能力

Strong leadership skills, training skills and interpersonal skills.

2.很强的交流沟通能力

Excellent communication skills .

3.熟练的计算机能力并熟悉办公软件系统

Excellent computer skills Microsoft office and related system.

3.中专以上学历

Technical secondary school above.

4.3年以上国际酒店工作经验 1年以上同岗位经验就职经验

Minimum of 3 years’ experience in an International 5-star hotel and 1 years’ experience in a similar position in.

Schedule: Full-time